Introduction: We are owed $328 by “Backyard City” for a defective grommet in a sun shade panel. The purpose of this blog is to warn and dissuade you from doing business with this outdoor yard and home products e-commerce company in Collierville, TN ( www.backyardcity.com , www.backyardcitypools.com ). Backyard City’s business model appears based upon denying valid warranty claims or agreeing to refund monies and then failing to do so. Trey Collier, the public “face” of the business, is masterful at smoke and mirrors, and, based on our experience, acts like he’s doing something, when the reality is that he’s doing nothing but obfuscating and stringing you along. About BackyardCity (BYC): BYC’s twitter account makes the grandiose claim that “BYC is North America's finest outdoor casual living store.” Trey Collier is the person you get when you order/complain. William Collier is the owner and a family member of Trey’s. The office address is 452 Distributi...